

You don’t have to write code to configure Matrix/XMPP.
You do realize that the developers need to write code to configure a Matrix/XMPP module? The module doesn’t just appear out your immagination.
Then it will need to be maintained as security holes are discovered.
Tell me again why developers should spend the time and resources to maintain a feature that at best will have a marginal impact on the userbase, over focusing on the core of the project.



I had a look at the system, and it is a commercial product, I would imagine that their customers have requested these features.
Since you are a customer, why not request your features to be added as well?
Or, better yet, since you have explained that creating an XMPP/Matrix module as an alternative to email requires no coding, and the plattform is open source, why not just slap it together yourself?